Refund policy

If we cannot produce the report

Sometimes an order cannot be fulfilled: the property sheet does not exist, the identifier turns out to belong to nothing, the register refuses to return the record, or the source we receive is unreadable. In that case we mark the order unfulfillable and refund the full amount automatically, within five business days, whether or not you have contacted us. You keep nothing and pay nothing.

The refund goes back to the payment method you used. How quickly it appears then depends on your bank, not on us — card refunds commonly take a few more working days to show.

If we are late

We commit to one business day. If that passes and the report is not in your account, write to support@listar.info and you can choose: wait, or have the order cancelled and refunded in full. We will not argue about it.

If the report is defective

If the delivered report does not match the specification — a missing section, a rendering fault, data belonging to a different property — tell us within 30 days. We will correct and reissue it at no charge, and if we cannot, we refund it in full. This is separate from your statutory rights, which we do not limit.

Delivered reports

Once a correct report has been delivered, the purchase is complete and we do not refund it. What we sell is the collection and analysis, and that work is done and cannot be returned. A report that shows nothing alarming has told you something worth knowing; a report that shows findings has told you something worth more. Neither outcome is a defect.

Right of withdrawal for consumers

Consumers in the European Union normally have 14 days to withdraw from a distance purchase. For digital content delivered before that period ends, the right lapses once performance has begun — provided you expressly asked us to begin and acknowledged that you thereby lose the right of withdrawal. Checkout asks you for exactly that, because the report is produced immediately after payment. If you would rather keep the 14 days, do not give that consent, and we will hold the order until the period expires.

Monitoring subscriptions

You can cancel a monitoring subscription at any time. It then runs to the end of the period you have already paid for, and does not renew. We do not refund part of a period that has already started, but if we failed to run the checks you paid for, write to us and we will put it right.

How to reach us

Write to support@listar.info with your order number. We answer within one business day. Payments are processed by an external provider acting as merchant of record, so a refund may also appear on your statement under that provider’s name.